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- MB-910 (Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM))
MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Your Microsoft MB-910 exam is just around the corner, right? So, it's high time to find an effective preparation tool! Our training course is what you really need! This is a series of videos led by the experienced IT instructors who will provide you with a detailed overview of the MB-910 certification test. Ace your Microsoft MB-910 at the first attempt and obtain the Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) credential with ease.
123
65
5 h
5.0
Price $27.49
Today $24.99
Curriculum for MB-910 Video Course
1. Identify common...
7 Lectures
00:41:18
2. Describe Dynamics...
8 Lectures
00:45:31
3. Describe...
5 Lectures
00:27:50
4. Describe the...
7 Lectures
00:36:10
5. Describe forecasting...
5 Lectures
00:24:06
6. Describe Dynamics...
8 Lectures
00:41:59
7. Describe Dynamics...
7 Lectures
00:28:32
8. Describe Field...
5 Lectures
00:29:14
9. Describe scheduling...
6 Lectures
00:21:42
10. Describe integration...
6 Lectures
00:25:39
11. Well done
1 Lectures
00:01:42
Identify common customer engagement features
| Video Name | Time | |
|---|---|---|
| 1. Describe use cases for Dynamics 365 CRM | 4:53 | |
| 2. Creating a trial Dynamics 365 Customer Insights - Journeys environment | 8:41 | |
| 3. Describe built-in reporting capabilities: views, forms, search, filter | 7:56 | |
| 4. Describe built-in reporting capabilities: dashboards and charts | 5:02 | |
| 5. Describe customers and activities | 5:20 | |
| 6. Describe Microsoft Dataverse re Dynamics 365 | 7:09 | |
| 7. Describe Microsoft Power Platform re Dynamics 365 | 2:17 |
| Video Name | Time | |
|---|---|---|
| 1. Lead generation by using marketing forms/pages; business process flows | 4:39 | |
| 2. Qualifying leads | 2:53 | |
| 3. Describe how to target customers by using segments | 8:18 | |
| 4. Subscription Lists | 1:59 | |
| 5. Marketing email | 9:17 | |
| 6. Event management features and capabilities incl. Microsoft Teams webinars | 2:57 | |
| 7. Automating marketing activities by using customer journeys | 7:44 | |
| 8. Using Copilot with Customer Insights - Journeys | 7:44 |
| Video Name | Time | |
|---|---|---|
| 1. Capabilities of Dynamics 365 Customer Insights - Data | 3:12 | |
| 2. Describe unified customer profiles | 5:37 | |
| 3. Describe measures, segments and predictions | 4:18 | |
| 4. Asking questions in Dynamics 365 Customer Voice | 6:00 | |
| 5. Other capabilities of Dynamics 365 Customer Voice | 8:43 |
| Video Name | Time | |
|---|---|---|
| 1. Introduction to Dynamics 365 Sales | 2:07 | |
| 2. Describe leads and the process for qualifying leads | 6:49 | |
| 3. Describe the opportunity management process | 7:02 | |
| 4. Describe the quote lifecycle, and order and invoice management | 7:11 | |
| 5. Describe the product catalog, prices list, and unit groups | 4:58 | |
| 6. Describe Sales Accelerator | 2:59 | |
| 7. Describe Copilot for Sales | 5:04 |
| Video Name | Time | |
|---|---|---|
| 1. Describe sales pipeline forecasting concepts | 4:16 | |
| 2. Describe capabilities of Dynamics 365 Sales Insights | 8:27 | |
| 3. Describe capabilities of LinkedIn Sales Navigator | 3:13 | |
| 4. Describe the Dynamics 365 Sales mobile app | 4:19 | |
| 5. Dynamics 365 Sales Dashboards | 3:51 |
| Video Name | Time | |
|---|---|---|
| 1. Introduction to Dynamics 365 Customer Service | 2:08 | |
| 2. Describe the case lifecycle - creating a case | 7:09 | |
| 3. Case lifecycle - Service Level Agreements (SLAs) | 3:41 | |
| 4. Case lifecycle - entitlements | 5:33 | |
| 5. Describe how to use queues to manage work | 4:06 | |
| 6. Describe Knowledge Management | 8:47 | |
| 7. Describe use cases for Copilot in Customer Service | 6:06 | |
| 8. Describe use cases for agent productivity tools | 4:29 |
| Video Name | Time | |
|---|---|---|
| 1. Omnichannel for Customer Service | 2:51 | |
| 2. Describe the Omnichannel Supervisor experience | 2:53 | |
| 3. Unified Routing | 5:20 | |
| 4. Agent Inbox | 5:00 | |
| 5. Historical analytics | 7:05 | |
| 6. Dynamics 365 Customer Voice use cases | 1:29 | |
| 7. Dynamics 365 Customer Service Dashboards | 3:54 |
| Video Name | Time | |
|---|---|---|
| 1. Introduction to Dynamics 365 Field Service | 1:40 | |
| 2. Describe the work order lifecycle | 9:06 | |
| 3. Describe capabilities of the Inspections feature and the mobile app | 7:50 | |
| 4. Describe customer asset management and preventive maintenance processes | 5:19 | |
| 5. Describe use cases of Copilot in Field Service | 5:19 |
| Video Name | Time | |
|---|---|---|
| 1. Enable proactive customer asset maintenance - Connected Field Service | 3:38 | |
| 2. Describe resource and scheduling processes | 5:53 | |
| 3. Describe scheduling options - Schedule Board | 4:06 | |
| 4. Describe scheduling options - Schedule Assistant | 3:56 | |
| 5. Describe scheduling options - Resource Schedule Optimization (RSO) | 1:58 | |
| 6. Dynamics 365 Field Service Dashboards and Predictive Work Duration | 2:11 |
| Video Name | Time | |
|---|---|---|
| 1. Describe Microsoft Teams integration capabilities | 5:03 | |
| 2. Describe email capabilities including App for Outlook | 2:47 | |
| 3. Describe how Microsoft Excel can be used with Dynamics 365 apps | 7:28 | |
| 4. Describe Microsoft Word integration | 3:49 | |
| 5. Describe Microsoft SharePoint integration | 1:32 | |
| 6. Describe options for analyzing data by using Power BI | 5:00 |
| Video Name | Time | |
|---|---|---|
| 1. What's next | 1:42 |
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