ITILSC-SOA: ITIL Service Capability Service Offerings and Agreements
Your ITIL ITILSC-SOA exam is just around the corner, right? So, it's high time to find an effective preparation tool! Our training course is what you really need! This is a series of videos led by the experienced IT instructors who will provide you with a detailed overview of the ITILSC-SOA certification test. Ace your ITIL ITILSC-SOA at the first attempt and obtain the ITIL Service Capability Service Offerings and Agreements credential with ease.
Curriculum for ITILSC-SOA Video Course
Course Introduction
Video Name | Time | |
---|---|---|
1. Course Introduction | 01:31 |
Video Name | Time | |
---|---|---|
1. Lesson: Course Organization | 00:32 | |
2. Introduction | 00:22 | |
3. Welcome to the Course! | 00:33 | |
4. Why Are You Here? | 00:47 | |
5. Using Bloom's Taxonomy | 01:10 | |
6. What Do You Expect? | 00:37 | |
7. Housekeeping Online | 01:03 | |
8. Lesson: Course Conventions & Agenda | 00:08 | |
9. Conventions Used | 00:54 | |
10. Quizzes & Exercises | 00:44 | |
11. ITIL Qualification Scheme | 00:47 | |
12. ITIL Capability Exam | 01:23 | |
13. Chapter 01 Review | 00:23 |
Video Name | Time | |
---|---|---|
1. Introduction | 00:24 | |
2. Lesson: Introduction to Service Offerings & Agreements | 00:47 | |
3. Introduction | 01:27 | |
4. Objective | 02:04 | |
5. Scope | 00:51 | |
6. Value to the Business | 01:08 | |
7. Concepts | 01:39 | |
8. Lesson: Service Offerings & Agreements Principles | 00:27 | |
9. SOA Context | 03:23 | |
10. Service Portfolio | 02:31 | |
11. Service Pipeline | 01:40 | |
12. Service Catalog | 01:55 | |
13. SOA & Design Coordination Overview | 01:26 | |
14. SD & SLM | 01:43 | |
15. SOA & Value | 00:15 | |
16. Value of a Service | 01:22 | |
17. Creating Service Value | 00:55 | |
18. Perception of Value | 01:45 | |
19. Framing Service Value | 01:45 | |
20. Supplier Management | 01:23 | |
21. Lesson: Service Offerings & Agreements Context | 00:28 | |
22. Relationships | 01:22 | |
23. Information | 01:13 | |
24. Metrics & Measures | 00:33 | |
25. Challenges | 01:38 | |
26. SOA Processes | 02:37 | |
27. Lesson: Service Offerings & Agreements Summary | 00:12 | |
28. SOA Summary | 01:43 | |
29. Checkpoint | 00:10 | |
30. Chapter 02 Review | 01:42 |
Video Name | Time | |
---|---|---|
1. Introduction | 00:20 | |
2. Lesson: Service Portfolio Management | 00:27 | |
3. Introduction | 01:02 | |
4. Purpose, Goals & Objectives | 01:25 | |
5. Scope | 01:21 | |
6. Value to the Business | 00:34 | |
7. Concepts | 02:50 | |
8. Service Portfolio | 01:55 | |
9. Service Portfolio & CMS | 01:40 | |
10. Other Portfolios | 01:06 | |
11. Designing the Service Portfolio | 02:22 | |
12. Service Portfolio Methods | 00:16 | |
13. SPM Initiation | 00:42 | |
14. Define | 02:26 | |
15. Option Space Tool | 02:30 | |
16. Analyze | 00:57 | |
17. Approve | 00:58 | |
18. Charter | 01:03 | |
19. Retiring Services | 01:09 | |
20. Triggers, Inputs & Outputs | 01:15 | |
21. Relationships | 02:13 | |
22. Information | 01:04 | |
23. Critical Success Factors | 02:45 | |
24. Challenges & Risks | 02:37 | |
25. Summary | 01:26 | |
26. Lesson: Service Catalog Management | 00:32 | |
27. Introduction | 01:28 | |
28. Purpose, Goals & Objectives | 00:43 | |
29. Scope | 00:56 | |
30. Value to the Business | 01:07 | |
31. Concepts | 02:14 | |
32. Service Catalog Views | 02:33 | |
33. Activities | 00:50 | |
34. Agree & Document Service Definition | 01:19 | |
35. Interace with Service Portfolio Management | 01:14 | |
36. Produce & Maintain Service Catalog | 01:09 | |
37. Interfacing | 00:53 | |
38. Service Catalog Example | 01:39 | |
39. Triggers, Inputs & Outputs | 01:08 | |
40. Relationships | 01:36 | |
41. Information | 01:14 | |
42. Critical Success Factors | 01:38 | |
43. Challenges & Risks | 03:18 | |
44. Summary | 00:48 | |
45. Lesson: Service Level Management | 00:27 | |
46. Introduction | 01:22 | |
47. Purpose, Goals & Objectives | 01:29 | |
48. Scope | 01:48 | |
49. Value to the Business | 01:02 | |
50. Concepts | 01:48 | |
51. Activities of Service Level Management | 00:56 | |
52. Activities of Service Level Management Process | 03:35 | |
53. SLA Frameworks | 01:42 | |
54. SLRs & SLAs | 03:14 | |
55. Improving Customer Satisfaction | 01:00 | |
56. Managing Underpinning Agreements | 00:54 | |
57. Service Reporting | 01:06 | |
58. Service Improvement Plan (SIP) | 01:24 | |
59. Service Reviews | 01:09 | |
60. Managing & Revising SLAs & UCs | 00:39 | |
61. Contacts & Relationships | 01:34 | |
62. Feedback | 00:34 | |
63. SLA Components | 01:20 | |
64. OLA Components | 01:17 | |
65. Triggers, Inputs & Outputs | 01:46 | |
66. Service Level Management Relationships | 02:38 | |
67. Information | 00:32 | |
68. Critical Success Factors | 01:18 | |
69. Challenges & Risks | 02:39 | |
70. Service Level Management Summary | 01:18 | |
71. Lesson: Demand Management | 00:30 | |
72. Introduction | 01:06 | |
73. Purpose, Goals & Objectives | 02:35 | |
74. Scope | 02:02 | |
75. Value to the Business | 02:20 | |
76. Concepts | 01:07 | |
77. Activity-Based Demand Management | 01:20 | |
78. Business Activity-Patterns | 01:41 | |
79. Patterns of Business Activity | 01:37 | |
80. User Profile | 01:26 | |
81. Matching UP to PBA | 02:44 | |
82. Demand Modeling | 01:59 | |
83. Managing Demand | 01:29 | |
84. Service Packages | 02:27 | |
85. Triggers, Inputs & Outputs | 01:44 | |
86. Relationships | 02:00 | |
87. Information | 01:26 | |
88. Critical Success Factors | 02:46 | |
89. Challenges & Risks | 01:48 | |
90. Summary | 02:11 | |
91. Lesson: Supplier Management | 00:44 | |
92. Introduction | 00:48 | |
93. Purpose, Goals & Objectives | 01:46 | |
94. Scope | 01:12 | |
95. Value to the Business | 01:17 | |
96. Concepts | 01:23 | |
97. Activities | 00:31 | |
98. Evaluate New Suppliers & Contracts | 01:22 | |
99. Supplier Evaluation | 01:14 | |
100. Contract Evaluation | 01:19 | |
101. Categorize Suppliers & Maintain SCMIS | 00:58 | |
102. Supplier Categorization Matrix | 02:06 | |
103. Establish New Suppliers & Contracts | 01:08 | |
104. Manage Supplier & Contract Performance | 01:02 | |
105. Renew/Terminate Contracts | 01:57 | |
106. Triggers, Inputs & Outputs | 01:39 | |
107. Relationships | 01:41 | |
108. Information | 00:56 | |
109. CSFs | 01:54 | |
110. Challenges & Risks | 02:46 | |
111. Supplier Management Summary | 00:59 | |
112. Lesson: Financial Management | 00:25 | |
113. Introduction | 00:49 | |
114. Purpose, Goals & Objectives | 01:52 | |
115. Scope | 01:01 | |
116. Value to the Business | 00:51 | |
117. Concepts | 03:42 | |
118. Financial Management Activities Overview | 03:41 | |
119. Process Activities | 00:50 | |
120. Accounting | 01:59 | |
121. Accounting Activities | 01:24 | |
122. Cost Models | 01:20 | |
123. Cost Centers & Cost Units | 01:07 | |
124. Cost Types & Elements | 01:35 | |
125. Cost Allocation | 02:28 | |
126. Chart of Accounts | 00:44 | |
127. Analysis & Reporting | 01:34 | |
128. Action Plans | 01:10 | |
129. Budgeting | 00:57 | |
130. Budgeting Activities | 00:34 | |
131. Charging Activity | 01:42 | |
132. Charging Policies | 02:54 | |
133. Chargeable Items | 00:50 | |
134. Pricing | 02:12 | |
135. Billing | 00:48 | |
136. Financial Management Cycles | 00:49 | |
137. Return on Investment | 01:51 | |
138. Triggers, Inputs & Outputs | 01:50 | |
139. Relationships | 01:14 | |
140. Information | 01:06 | |
141. Critical Success Factors | 01:55 | |
142. Challenges & Risks | 02:51 | |
143. Summary | 01:07 | |
144. Lesson: Business Relationship Management | 00:39 | |
145. Introduction | 00:52 | |
146. Purpose Goals & Objectives | 02:08 | |
147. Scope | 01:42 | |
148. Business Value | 01:33 | |
149. Policies, Principles & Concepts | 02:05 | |
150. Process Initiation | 00:11 | |
151. Customer | 00:32 | |
152. Service Provider | 01:04 | |
153. Triggers, Inputs & Outputs | 01:52 | |
154. Relationships | 00:20 | |
155. BRM the Lifecycle & Tools | 01:41 | |
156. Service Strategy | 00:51 | |
157. Service Design | 00:32 | |
158. Service Transition | 00:42 | |
159. Service Operation | 00:40 | |
160. Continual Service Improvement | 00:46 | |
161. Critical Success Factors | 02:31 | |
162. Challenges & Risks | 02:40 | |
163. Business Relationship Management Summary | 01:10 | |
164. Lesson: SOA Processes Summary | 00:09 | |
165. Service Operation Process Summary | 02:31 | |
166. Checkpoint | 00:08 | |
167. Chapter 03 Review | 01:49 |
Video Name | Time | |
---|---|---|
1. Introduction | 00:37 | |
2. Lesson: Organizing for SOA | 00:27 | |
3. Who Does What to Whom? | 00:39 | |
4. The RACI Model | 02:30 | |
5. Functional Roles Analysis | 01:28 | |
6. Activity Analysis | 01:50 | |
7. Generic Roles & Responsibilities | 00:22 | |
8. Service Owner | 00:53 | |
9. Process Owner | 01:16 | |
10. Process Manager | 00:52 | |
11. Process Practitioner | 00:47 | |
12. SOA Roles & Responsibilities | 00:20 | |
13. Service Portfolio Management | 01:06 | |
14. Service Catalog Management | 00:41 | |
15. Service Level Management | 01:01 | |
16. Demand Management | 00:53 | |
17. Supplier Management | 01:13 | |
18. Financial Management | 00:56 | |
19. Business Relationship Management | 01:01 | |
20. Lesson: SOA Technology & Implementation | 00:24 | |
21. Technology & Implementation Considerations | 00:50 | |
22. Service Design – Technology & Design | 01:08 | |
23. Service Operation – Technology Considerations | 01:49 | |
24. Technology Implementation | 00:22 | |
25. Planning & Implementing Technology | 00:54 | |
26. Designing Technology Architectures | 02:06 | |
27. Implementation Considerations | 01:08 | |
28. Implementation Challenges, CSFs & Risks | 01:08 | |
29. Challenges | 03:02 | |
30. Risks | 02:16 | |
31. CSFs | 01:37 | |
32. Lesson: Organizing, Technology & Implementation Summary | 00:15 | |
33. Summary | 01:16 | |
34. Checkpoint | 00:10 | |
35. Chapter 04 Review | 00:54 |
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