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Certified Implementation Specialist - Customer Service Management Video Course

CIS-CSM: Certified Implementation Specialist - Customer Service Management

Your ServiceNow CIS-CSM exam is just around the corner, right? So, it's high time to find an effective preparation tool! Our training course is what you really need! This is a series of videos led by the experienced IT instructors who will provide you with a detailed overview of the CIS-CSM certification test. Ace your ServiceNow CIS-CSM at the first attempt and obtain the Certified Implementation Specialist - Customer Service Management credential with ease.

# of Students
126
# of Lectures
26
Course Length
1 h
Course Rating
5.0
Price $27.49
Today $24.99

Curriculum for CIS-CSM Video Course

Introduction to ServiceNow CSM

  Video Name Time
  1. Overview of ServiceNow CSM 4:17
  2. Understanding the ServiceNow Platform 6:02
  3. Role of a ServiceNow CSM Implementation Specialist 5:40
  Video Name Time
  1. Customer Service Management Basics 5:59
  2. Understanding CSM Data Model 5:52
  3. CSM Application Architecture 5:50
  4. CSM Roles and Responsibilities 5:17
  Video Name Time
  1. Introduction to Case Management 4:28
  2. Understanding Account and Contact Management 3:51
  3. Case Assignment and Routing 3:55
  4. Service Level Agreements (SLAs) in CSM 3:51
  Video Name Time
  1. CSM Portal and Customer Experience 3:45
  2. Knowledge Management in CSM 3:47
  3. Integrating CSM with Other Applications 3:59
  4. Performance Analytics for CSM 4:45
  Video Name Time
  1. Automating Workflows in CSM 4:22
  2. Business Rules in CSM 4:14
  3. Introduction to Predictive Intelligence in CSM 4:22
  Video Name Time
  1. Overview of Security in CSM 2:53
  2. Compliance and Regulatory Requirements in CSM 2:50
  Video Name Time
  1. Introduction to CSM Reporting 3:10
  2. Customizing Reports in CSM 3:11
  3. Dashboard Creation in CSM 2:44
  Video Name Time
  1. CSM Implementation Best Practices 3:43
  2. Customer Onboarding and Transition 3:32
  3. Post-Implementation Considerations 3:50

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