CIS-CSM: Certified Implementation Specialist - Customer Service Management
Your ServiceNow CIS-CSM exam is just around the corner, right? So, it's high time to find an effective preparation tool! Our training course is what you really need! This is a series of videos led by the experienced IT instructors who will provide you with a detailed overview of the CIS-CSM certification test. Ace your ServiceNow CIS-CSM at the first attempt and obtain the Certified Implementation Specialist - Customer Service Management credential with ease.
Curriculum for CIS-CSM Video Course
Introduction to ServiceNow CSM
Video Name | Time | |
---|---|---|
1. Overview of ServiceNow CSM | 4:17 | |
2. Understanding the ServiceNow Platform | 6:02 | |
3. Role of a ServiceNow CSM Implementation Specialist | 5:40 |
Video Name | Time | |
---|---|---|
1. Customer Service Management Basics | 5:59 | |
2. Understanding CSM Data Model | 5:52 | |
3. CSM Application Architecture | 5:50 | |
4. CSM Roles and Responsibilities | 5:17 |
Video Name | Time | |
---|---|---|
1. Introduction to Case Management | 4:28 | |
2. Understanding Account and Contact Management | 3:51 | |
3. Case Assignment and Routing | 3:55 | |
4. Service Level Agreements (SLAs) in CSM | 3:51 |
Video Name | Time | |
---|---|---|
1. CSM Portal and Customer Experience | 3:45 | |
2. Knowledge Management in CSM | 3:47 | |
3. Integrating CSM with Other Applications | 3:59 | |
4. Performance Analytics for CSM | 4:45 |
Video Name | Time | |
---|---|---|
1. Automating Workflows in CSM | 4:22 | |
2. Business Rules in CSM | 4:14 | |
3. Introduction to Predictive Intelligence in CSM | 4:22 |
Video Name | Time | |
---|---|---|
1. Overview of Security in CSM | 2:53 | |
2. Compliance and Regulatory Requirements in CSM | 2:50 |
Video Name | Time | |
---|---|---|
1. Introduction to CSM Reporting | 3:10 | |
2. Customizing Reports in CSM | 3:11 | |
3. Dashboard Creation in CSM | 2:44 |
Video Name | Time | |
---|---|---|
1. CSM Implementation Best Practices | 3:43 | |
2. Customer Onboarding and Transition | 3:32 | |
3. Post-Implementation Considerations | 3:50 |
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